1. Introduction

This Terms and Conditions Policy (“Terms”) govern your use of the Sent With Love website and associated services (“Platform”). By accessing or using the Platform, you agree to these Terms and our handling of your personal data.

2. About Sent with Love

Sent With Love (“we”, “us”, “our”) provides an online gift registry platform allowing users (“Registry Holders”) to create, share, and receive monetary contributions toward their gifts or experiences by their “guests”. Payments are securely processed via Stripe, a global third-party payment platform. Sent With Love does not hold or directly process customer funds.

3. Acceptance of Terms

Using our Platform constitutes agreement with these Terms. We may modify them at any time by publishing updated versions. Continued use constitutes acceptance of any revisions.

4. Creating a Registry and Account

• You must be at least 18 years old and legally capable of entering into contracts.
• You agree to provide accurate and up-to-date information when creating an account
• You are responsible for maintaining the confidentiality of your password and account activity.
• We reserve the right to suspend or terminate accounts for misuse or fraudulent activity.

5. Guest Contributions and Payments

Guests (“Contributors”) may contribute funds toward gifts or reserve items to purchase independently. All financial transactions are securely processed by Stripe, subject to its own Terms and Privacy Policy (https://stripe.com/au/legal). Sent With Love does not access, hold, or store payment credentials.

6. Fees and Charges

• Creating a registry is free.
• Registries with balances up to $500 are fee-free.
• Once a balance (purchases, not reserved items) exceeds $500, a 1.75% Sent With Love service fee applies on the portion above $500.  This fee is taken out at the point of guest purchase. It is taken from the registry holder’s gifted amount, not added to the guest’s purchase cost.
• A transaction and processing fee applies to guest purchase contributions and are clearly displayed at checkout. This fee covers merchant costs, processing and handling.
• Funds are transferred directly to the registry holder’s Stripe-connected account. Sent with Love does not hold the registry holder’s funds.
• Your gift funds are held safely in your own payout account. Registry holders select the frequency for monetary contributions to be transferred to their own bank account.  The default transfer is set to weekly. Registry holders may change this to daily or monthly.
• Each payout has a $0.25 bank transfer fee. This fee is not per gift, but per payout. For example a weekly payout will cost $0.25 regardless of the value of the funds being transferred.

7. Refunds and Disputes

Contributions are considered gifts and are non-refundable. Refunds for duplicate or erroneous transactions are handled directly by Stripe, in accordance with their refund policy. Sent With Love does not process refunds or mediate disputes between registry holders and contributors.

8. Privacy and Data Collection

Sent With Love respects your privacy.

8.1 Information We Collect

We may collect personal information such as your name, email, phone number, registry details, and contribution data. Payment data is processed by Stripe. We may also collect non-personal data (cookies, analytics) to improve user experience.

8.2 How We Use Your Information

We use your data to:

• Operate and maintain your registry account.
• Facilitate secure payments via Stripe.
• Send transactional emails and updates.
• Improve our website experience.
• We do not sell, rent, or disclose personal data to third parties except as required to deliver our services (e.g., Stripe).

8.3 Data Security

All transactions are protected with SSL encryption. Payment information is handled exclusively by Stripe, which is PCI DSS-compliant.

9. Cookies

Our website uses cookies to provide an enhanced browsing experience. You can manage cookie settings via your browser preferences.

10. Intellectual Property

All content, trademarks, and branding on the Platform are owned by or licensed to Sent With Love. No content may be reproduced or adapted without our written permission.

11. Limitation of Liability

The Platform is provided “as is.” Sent With Love is not liable for indirect or consequential loss or for third-party system failures, including Stripe.